Shipping policy
SHIPPING POLICY
Ken Bailey Gifts is operated by Bob Bailey Studios, LLC. This policy applies to physical products purchased directly through our store.
DIGITAL PRODUCTS
Audiobooks, eBooks, downloadable files, and other digital products are delivered electronically and do not require physical shipping. Delivery and access instructions are normally sent to the email address entered during checkout.
Please verify that your email address is correct before completing a digital purchase. If delivery instructions do not arrive, check your spam or junk folder and then contact support@bobbaileystudios.com.
PRINT-ON-DEMAND PRODUCTION
Most printed books, apparel, mugs, gifts, and other physical products are made specifically for each order. Production time is separate from shipping time.
Estimated production and delivery information may be displayed on the product page or during checkout. These estimates are not guaranteed. Production times can be affected by order volume, product availability, quality-control requirements, holidays, weather, carrier interruptions, and other circumstances beyond our reasonable control.
SHIPPING CHARGES
Available shipping methods and charges are displayed during checkout. Shipping costs can vary according to the products ordered, package weight, destination, fulfillment location, and selected delivery method.
Orders containing products from different fulfillment facilities may arrive in separate packages and at different times. Separate tracking information may be provided for each shipment.
DELIVERY ADDRESSES
Customers are responsible for entering a complete and accurate shipping address.
Please review the recipient’s name, street address, apartment or unit number, city, state, postal code, and country before placing an order.
Contact support@bobbaileystudios.com immediately if an address needs correction. Address changes are not guaranteed after an order enters production or fulfillment.
Additional production or shipping charges may apply when an order must be replaced or reshipped because of an incorrect, incomplete, or undeliverable address supplied by the customer.
TRACKING
Tracking information is provided when available. Tracking may not update immediately after a shipping label is created, and some economy shipping services provide limited tracking.
A carrier’s delivery scan does not always indicate the exact time or location at which a package was placed. Customers should check entrances, mailrooms, parcel lockers, household members, neighbors, and local carrier offices when tracking shows delivery but the package cannot be located.
DELIVERY ESTIMATES AND DELAYS
Delivery dates are estimates rather than guarantees. Ken Bailey Gifts is not responsible for carrier delays, severe weather, natural disasters, labor interruptions, customs processing, peak-season congestion, or other events outside our reasonable control.
We will, however, make a reasonable effort to help investigate delayed or missing orders.
LOST SHIPMENTS
If tracking has not updated for an extended period or an order has not arrived within 30 days after its estimated delivery date, contact support@bobbaileystudios.com.
Please include your name, order number, delivery address, and any available tracking information. We will review the shipment with the applicable fulfillment provider or carrier and determine whether a replacement, reprint, refund, or other resolution is appropriate.
DAMAGED PACKAGES
Report products that arrive damaged, defective, misprinted, or incorrect within 14 days of delivery.
Include your order number, a description of the problem, photographs of the product, and photographs of the packaging when shipping damage is involved. Do not return the product unless we provide instructions.
INTERNATIONAL ORDERS
International shipping is available only to destinations offered during checkout.
International orders may be subject to customs processing, import duties, taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in the product or shipping price.
International delivery can take longer because of customs processing and local-carrier operations.
MULTIPLE-PRODUCT ORDERS
Books, merchandise, and other products may be produced by different fulfillment partners. A single order may therefore be divided into multiple shipments. Receiving one package does not necessarily mean the remaining products have been omitted.
PREORDERS
When a product is sold as a preorder, its estimated production or release date will be stated on the product page. Orders containing both available products and preorder products may be held or shipped separately depending on the fulfillment arrangement described at checkout.
CONTACT
Ken Bailey Gifts
Operated by Bob Bailey Studios, LLC
A 100% veteran-owned Texas business
support@bobbaileystudios.com
https://bobbaileystudios.com