Refund policy

RETURN AND REFUND POLICY

Ken Bailey Gifts is operated by Bob Bailey Studios, LLC. We want every customer to receive the correct product in good condition and to have dependable access to purchased digital products.

CONTACT US FIRST

Before returning an item or disputing a charge, please contact support@bobbaileystudios.com. Include your name, order number, a description of the problem, and photographs when the issue involves a physical product.

DIGITAL PRODUCTS

Audiobooks, eBooks, downloadable files, and other digital products are generally final sale once delivery or access has begun.

We will assist customers who experience:

• Failure to receive the purchased product
• A damaged, incomplete, or inaccessible file
• Incorrect digital content
• A duplicate purchase
• A delivery or access problem that our support team cannot resolve

Please report digital-delivery problems within 14 days of purchase. We may provide replacement access, technical assistance, or a refund when the purchased product cannot be delivered or used as represented.

PRINT-ON-DEMAND BOOKS AND MERCHANDISE

Our printed books, apparel, mugs, gifts, and other physical products are produced specifically for each order. We therefore do not accept returns or exchanges for:

• Buyer’s remorse or a change of mind
• Ordering the wrong size, color, format, edition, or quantity
• Minor color differences caused by screens, materials, or printing processes
• Incorrect addresses or other ordering information supplied by the customer

Please review product descriptions, book formats, size charts, colors, quantities, and delivery addresses carefully before ordering.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT PRODUCTS

If a physical product arrives damaged, defective, misprinted, or materially different from what was ordered, contact support@bobbaileystudios.com within 14 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging when shipping damage is involved

After reviewing the claim, we may provide a replacement, reprint, partial refund, or full refund as appropriate. Do not return an item unless we provide return instructions. Many damaged or defective products do not need to be physically returned.

LOST OR UNDELIVERED PACKAGES

If tracking has not updated for an extended period or an order has not arrived within 30 days after its estimated delivery date, contact us so we can investigate.

We are not responsible for delivery failures caused by an incorrect or incomplete address supplied by the customer. Additional production or shipping charges may apply when an order must be replaced or reshipped because of incorrect customer-provided information.

CANCELLATIONS

Digital orders cannot normally be canceled after delivery or access has begun.

Print-on-demand orders may enter production shortly after purchase. Cancellation requests are not guaranteed. Contact us immediately if you need to request a cancellation. If production or fulfillment has not begun, we will make a reasonable effort to cancel and refund the order.

REFUNDS

Approved refunds are issued to the original payment method. Processing times vary by payment provider and financial institution. Original shipping charges are generally nonrefundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement.

UNAUTHORIZED RETURNS

Products sent to Bob Bailey Studios, LLC, Ken Bailey Gifts, a printer, or a fulfillment provider without prior authorization might not be received, credited, or refunded.

LEGAL RIGHTS

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection law.

CONTACT

Ken Bailey Gifts
Operated by Bob Bailey Studios, LLC
A 100% veteran-owned Texas business
support@bobbaileystudios.com
https://bobbaileystudios.com